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Career Profile

Over 8 years’ experience as a BBS registered Associate Professional Counselor (APC5705). Strong focus in Public Health, Criminal Rehabilitation, Crisis Residential, Adolescent Treatment, Mobile Crisis, and Assisted Living. My career includes 25 years in high-ticket sales, staff development, communications, and technology.

Behavioral Health Clinician I – Prevention & Intervention | Community Counseling Supportive Services

Orange County Health Care Agency (OCHCA) – Orange, California                                                                                                   2023 - Present

 

• Solution Focused therapy - 19 participants with a history of Domestic Violence, early childhood trauma, and PTSD.

• Specializing in the LGBTIQ+ community and clients with mild to moderate behavioral health conditions.

• Weekly individual, triadic and group supervision with two licensed Ph.D. LMFTs.

• Trauma-informed care reducing stigma through psychoeducation and community outreach.

 

Behavioral Health Clinician I – Covid Disease Response Unit | Isolation & Quarantine Team Lead | VAX Call Center

San Francisco Department of Public Health (SFDPH) – San Francisco, California                                                                    2021 - 2023

 

• Coordinated food, hotel accommodations, and cleaning supplies for 1k+ cases and families positive for COVID19.

• Liaison between CICT Team and the Office of Workforce Development for Financial Aid and Meals On Wheels.

• Secured appointments for the Vaccine Call Center providing psychoeducation to resistant contacts.

                    • Trained and managed 11 SFSU Nursing students utilizing CalConnect developed by Salesforce.com.

 

APC SUD Counselor – San Quentin State Penitentiary | Integrated Substance Use Disorder Treatment  

Center Point, Inc. – Larkspur, California                                                                                                                                                           2020 - 2021

 

• Participated in extensive 4-month training | 65 Department of Corrections & Rehabilitation (CDCR) clinicians.

• Facilitated packet work for 11 inmates:  coordinated assignments, progress notes and treatment plans.

• Maximum Security - “D-Block”: teaching Life Skills during COVID, pre-vaccine early release to reduce recidivism.

 

APC Mental Health Counselor – Casa Rene | Crisis Residential Treatment 

Buckelew Programs – Kentfield, California                                                                                                                                                    2018 -2020

 

• Individual and Group therapy (1280 hrs.) with Marin County’s homeless & residents discharged from 5150.

• Medi-Cal documentation and Medication Assisted Treatment - 10-bed co-ed facility Medi-Cal funded up to 30-days.

• Voluntary program facilitating a home-like setting while helping clients stabilize from crisis or Domestic Violence.

 

LPPC Master’s Internship – Paradigm San Francisco | Adolescent Treatment Program 

Paradigm Malibu – San Rafael, California                                                                                                                                                       2017 -2018

 

• Individual & Family therapy - 15 weekly multi-family presentations for psychoeducation and discharge planning.

• Residential treatment program with adolescents suffering from anxiety, complex crisis, game addiction, substance

   abuse, self-harm and eating disorders. (Groups, music, art, equine, yoga, and water sports.)

• Assisted 12 co-ed participants with daily activities and facilitated short-term Case Management.

 

LPPC Master’s Internship – San Francisco Department of Public Health (SFDPH) | Adult & Child Mobile Crisis

Comprehensive Crisis Services – San Francisco, California                                                                                                                    2016 - 2017

 

• Assisted with 5150 assessments for Adults & Children throughout San Francisco and triaged Crisis Line response.

• Counseled 3 victims of gang related homicide, attempted suicide, and domestic violence with minors.

• Supported de-escalation of conflict with SFPD responding to individuals posing a danger to themselves or others.

 

LPCC Practicum – Senior LGBT Individual Therapy | Assisted Living

AgeSong at WoodPark – Oakland, California                                                                                                                                                 2016 - 2016

 

• Enrichment activities offering meaningful engagement for 83 residents at all levels of participation.

• Provided Individual therapy for an LGBT client struggling with forgetfulness, cirrhosis, and depression.

• Consulted with family members, caregivers and staff to improve client communication.

 

 

Crisis Counselor – Crisis Plan Partnership with Buckelew Programs | Crisis Residential

Community Action Marin – San Rafael, California                                                                                                                                       2015 - 2016

 

• Developed Crisis Plans & linking community resources having a positive impact on recovery at a Crisis Residential.

• Consulted with potential clients & family members about Casa Rene’s benefits post 5150 at Marin General Hospital.

• Facilitator for Buckelew Programs’ crisis stabilization Alumni Meeting, maintaining social skills after discharge.

 

Freelance Consultant – Customer Relationship Management (CRM) | Salesforce.com

Fox Consulting – Laguna Beach, California                                                                                                                                                      2008 – 2015

 

• Implemented Salesforce.com and trained groups of 10+ users.

• Consulted with small business owners to generate leads through outbound calling campaigns building customer bases.

 

Sales Manager – Customer Relationship Management (CRM) | Mid-market Salesforce.com Reseller

Integrated Sales Management (ISM) – Irvine, California                                                                                                                       2004 – 2008

 

• Introduced A & B level Executives to Customer Relationship Management (CRM) and Salesforce.com.

• Generated an average of 300 leads per month | $2 million in CRM sales annually by 2008.

 

Supervisor | Long Distance Call Center Management

American Teleservices, Inc. - U.S. Telecom – Irvine, California                                                                                                            2002 – 2004

 

• Hired, trained, and supervised 130 reps at U.S. Telecom's call center marketing Long Distance services.

• Sales script development | employee conflict management | high turnover environment.

 

Senior Consultant | Electronic Medical Record Sales & Marketing (EMR)

DataMed Forms & Software, Inc. - Dr. Notes Software – Fort Lauderdale, Florida                                                                  1999 – 2002

 

• Launched the first U.S. Patented Electronic Medical Record software to physicians in 6 medical specialties.

• Closed $900,000 in 12 months | Trained 100+ users and 40 new employees | US medical convention presentations.

 

Account Executive – Central Coast’s Leading Internet Service Provider (ISP)

Silicon Beach Communications – GTE partnership ISP | ADSL Service Rollout - Santa Barbara, California                    1998 – 1999

 

• Introduced California’s first ADSL service to 300+ commercial accounts and residential customers.

• Exceeded quotas & overrides for 3 consecutive quarters, and 4 times in fourth quarter 1999.

 

Account Executive – Patient Education Technology

Computer Visualizations, Inc. – ACOG PACE™ - Honolulu, Hawaii                                                                                                     1995 – 1997

 

• Marketed the American College of Obstetricians and Gynecologists’ Patient Education & Informed

   Consent system educating women about OB topics and surgical procedures to reduce malpractice.

• Closed $750,000 in hardware/software solutions and presented at OBGYN conferences throughout the US.

• Installed kiosks & trained users in private practice, hospitals, Naval Hospital 29 Palms and Trippler Army Medical.

 

Education

 

California School of Professional Psychology (CSPP) – LPCC Master’s Program - 2018

University of Colorado at Boulder (CU) – B.S., Entrepreneurship and Small Business Management -1992

Hawaii Preparatory Academy (HPA) - 1988

 

Certificates

 

Helping Men Recover – A UCLA Program for Treating Addiction | California Department of Corrections & Rehabilitation – 2021

Texas Christian University – Getting Motivated for Change, Understanding Anger, Parenting Inside Out (PIO) – 2021

Social Media Marketing Certificate – San Francisco State University | Graduate Business Programs – 2014

Landmark Education – The Forum for Personal and Professional Growth - 2007

 

 

References Available Upon Request

2007-2010

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123-456-7890 

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