Career Profile
Over 8 years’ experience as a BBS registered Associate Professional Counselor (APC5705). Strong focus in Public Health, Criminal Rehabilitation, Crisis Residential, Adolescent Treatment, Mobile Crisis, and Assisted Living. My career includes 25 years in high-ticket sales, staff development, communications, and technology.
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Behavioral Health Clinician I – Prevention & Intervention | Community Counseling Supportive Services
Orange County Health Care Agency (OCHCA) – Orange, California 2023 - Present
• Solution Focused therapy - 19 participants with a history of Domestic Violence, early childhood trauma, and PTSD.
• Specializing in the LGBTIQ+ community and clients with mild to moderate behavioral health conditions.
• Weekly individual, triadic and group supervision with two licensed Ph.D. LMFTs.
• Trauma-informed care reducing stigma through psychoeducation and community outreach.
Behavioral Health Clinician I – Covid Disease Response Unit | Isolation & Quarantine Team Lead | VAX Call Center
San Francisco Department of Public Health (SFDPH) – San Francisco, California 2021 - 2023
• Coordinated food, hotel accommodations, and cleaning supplies for 1k+ cases and families positive for COVID19.
• Liaison between CICT Team and the Office of Workforce Development for Financial Aid and Meals On Wheels.
• Secured appointments for the Vaccine Call Center providing psychoeducation to resistant contacts.
• Trained and managed 11 SFSU Nursing students utilizing CalConnect developed by Salesforce.com.
APC SUD Counselor – San Quentin State Penitentiary | Integrated Substance Use Disorder Treatment
Center Point, Inc. – Larkspur, California 2020 - 2021
• Participated in extensive 4-month training | 65 Department of Corrections & Rehabilitation (CDCR) clinicians.
• Facilitated packet work for 11 inmates: coordinated assignments, progress notes and treatment plans.
• Maximum Security - “D-Block”: teaching Life Skills during COVID, pre-vaccine early release to reduce recidivism.
APC Mental Health Counselor – Casa Rene | Crisis Residential Treatment
Buckelew Programs – Kentfield, California 2018 -2020
• Individual and Group therapy (1280 hrs.) with Marin County’s homeless & residents discharged from 5150.
• Medi-Cal documentation and Medication Assisted Treatment - 10-bed co-ed facility Medi-Cal funded up to 30-days.
• Voluntary program facilitating a home-like setting while helping clients stabilize from crisis or Domestic Violence.
LPPC Master’s Internship – Paradigm San Francisco | Adolescent Treatment Program
Paradigm Malibu – San Rafael, California 2017 -2018
• Individual & Family therapy - 15 weekly multi-family presentations for psychoeducation and discharge planning.
• Residential treatment program with adolescents suffering from anxiety, complex crisis, game addiction, substance
abuse, self-harm and eating disorders. (Groups, music, art, equine, yoga, and water sports.)
• Assisted 12 co-ed participants with daily activities and facilitated short-term Case Management.
LPPC Master’s Internship – San Francisco Department of Public Health (SFDPH) | Adult & Child Mobile Crisis
Comprehensive Crisis Services – San Francisco, California 2016 - 2017
• Assisted with 5150 assessments for Adults & Children throughout San Francisco and triaged Crisis Line response.
• Counseled 3 victims of gang related homicide, attempted suicide, and domestic violence with minors.
• Supported de-escalation of conflict with SFPD responding to individuals posing a danger to themselves or others.
LPCC Practicum – Senior LGBT Individual Therapy | Assisted Living
AgeSong at WoodPark – Oakland, California 2016 - 2016
• Enrichment activities offering meaningful engagement for 83 residents at all levels of participation.
• Provided Individual therapy for an LGBT client struggling with forgetfulness, cirrhosis, and depression.
• Consulted with family members, caregivers and staff to improve client communication.
Crisis Counselor – Crisis Plan Partnership with Buckelew Programs | Crisis Residential
Community Action Marin – San Rafael, California 2015 - 2016
• Developed Crisis Plans & linking community resources having a positive impact on recovery at a Crisis Residential.
• Consulted with potential clients & family members about Casa Rene’s benefits post 5150 at Marin General Hospital.
• Facilitator for Buckelew Programs’ crisis stabilization Alumni Meeting, maintaining social skills after discharge.
Freelance Consultant – Customer Relationship Management (CRM) | Salesforce.com
Fox Consulting – Laguna Beach, California 2008 – 2015
• Implemented Salesforce.com and trained groups of 10+ users.
• Consulted with small business owners to generate leads through outbound calling campaigns building customer bases.
Sales Manager – Customer Relationship Management (CRM) | Mid-market Salesforce.com Reseller
Integrated Sales Management (ISM) – Irvine, California 2004 – 2008
• Introduced A & B level Executives to Customer Relationship Management (CRM) and Salesforce.com.
• Generated an average of 300 leads per month | $2 million in CRM sales annually by 2008.
Supervisor | Long Distance Call Center Management
American Teleservices, Inc. - U.S. Telecom – Irvine, California 2002 – 2004
• Hired, trained, and supervised 130 reps at U.S. Telecom's call center marketing Long Distance services.
• Sales script development | employee conflict management | high turnover environment.
Senior Consultant | Electronic Medical Record Sales & Marketing (EMR)
DataMed Forms & Software, Inc. - Dr. Notes Software – Fort Lauderdale, Florida 1999 – 2002
• Launched the first U.S. Patented Electronic Medical Record software to physicians in 6 medical specialties.
• Closed $900,000 in 12 months | Trained 100+ users and 40 new employees | US medical convention presentations.
Account Executive – Central Coast’s Leading Internet Service Provider (ISP)
Silicon Beach Communications – GTE partnership ISP | ADSL Service Rollout - Santa Barbara, California 1998 – 1999
• Introduced California’s first ADSL service to 300+ commercial accounts and residential customers.
• Exceeded quotas & overrides for 3 consecutive quarters, and 4 times in fourth quarter 1999.
Account Executive – Patient Education Technology
Computer Visualizations, Inc. – ACOG PACE™ - Honolulu, Hawaii 1995 – 1997
• Marketed the American College of Obstetricians and Gynecologists’ Patient Education & Informed
Consent system educating women about OB topics and surgical procedures to reduce malpractice.
• Closed $750,000 in hardware/software solutions and presented at OBGYN conferences throughout the US.
• Installed kiosks & trained users in private practice, hospitals, Naval Hospital 29 Palms and Trippler Army Medical.
Education
California School of Professional Psychology (CSPP) – LPCC Master’s Program - 2018
University of Colorado at Boulder (CU) – B.S., Entrepreneurship and Small Business Management -1992
Hawaii Preparatory Academy (HPA) - 1988
Certificates
Helping Men Recover – A UCLA Program for Treating Addiction | California Department of Corrections & Rehabilitation – 2021
Texas Christian University – Getting Motivated for Change, Understanding Anger, Parenting Inside Out (PIO) – 2021
Social Media Marketing Certificate – San Francisco State University | Graduate Business Programs – 2014
Landmark Education – The Forum for Personal and Professional Growth - 2007
References Available Upon Request
2007-2010
